Job Summary

Actemium Toronto is an established leader in controls integration, project management, and engineering services for a wide range of clients in a variety of industries. The main industries we support include Food & Beverage, Brewing, Life Sciences and Energy. This is a full-time permanent role reporting directly to the Operations Manager. The Automation team consists of a high-performance group of managers, engineers, and technicians.

Actemium Toronto is building a team to remotely support our customers’ automation challenges 24hrs a day, 7 days a week, 365 days a year. The team will collaborate with engineering and operational stakeholders along with key subject matter experts to mitigate/avoid high priority incidents. The team is accountable for implementation of industry best practices to bring consistent execution of process. You will play a pivotal role in Actemium Toronto’s success by demonstrating your technical and leadership skills to respond to service calls and resolve any outages within agreed service levels.

The Remote Support Automation Specialist will be responsible for managing and executing emergency service for our high priority customer (automation) incidents. The main objective will be to ensure all calls are answered and addressed on time, safely, and meeting all contractual obligations. This is a role where you and/or the service team must be available to answer emergency phone calls 24×7. Hours in this role will not conform to a standard Mon-Fri shift and will be variable week to week.

To be successful in this role, the incumbent must be adept at working in a complex, fast paced environment by demonstrating strategic thinking, weighing risks, and applying sound judgment to choose the right solution. They can set priorities, pursue multiple threads at the same time, can accurately reflect current state and drive towards resolution.

Specific Responsibilities

• Plan and ensure all service contracts are meeting the minimum 24×7 phone coverage.
• Follow-up with Subject Matter Experts to identify ongoing customer challenges and devise a plan to mitigate those issues.
• You will help build and guide a high-performance team in executing emergency services to meet or exceed customer expectations while maintaining profitability.
• Development and maintenance of relationships with sales, marketing & other internal and external stakeholders.
• Planning and implementation of new service activities to better satisfy the customer.
• Become a dependable and integral member of each customer’s team and help them achieve their business objectives.
• Other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in Engineering or College Diploma based on an electrical, controls and automation or systems design field.
• 5+ years experience working in Industrial Automation.
• You have at least 3+ years of hands-on technical working experience with field service troubleshooting within Food, Beverage, Pharmaceutical industries.
• PLC experience with Allen-Bradley (SLC-500, PLC-5, Micro & Logix Families)
• HMI experience with FactoryTalk View ME/SE and iFIX is preferred (Ignition, Wonderware are also acceptable).
• Excellent knowledge of industrial I/O and field wiring.
• Understanding of electrical design, especially 600/480VAC, 120VAC and 24VDC power distribution and loop diagrams.
• PID loop programming and tuning.

Beneficial Qualifications

• PLC experience with Siemens (TIA Portal, S7), GE (90-30, RX3i, VersaMax) , Omron, Schneider…
• HMI experience with Ignition, Wonderware, iFIX, …
• Experience with sequence-based batching and processes
• Database interface and troubleshooting
• Pharmaceutical experience and understanding of GMP/cGMP, GAMP, S88, CFR 21 Part 11.
• Experience with E-plan or ACAD Electrical.
• Knowledge of machine safety Z432-16 and hazardous area classifications.

Working Conditions

• Shift work
• 4×7 on call availability.
• Overtime as required.
• Manual dexterity required to use desktop computer and peripherals

Accessibility 

We are committed to providing an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. 

We are an equal opportunity employer. It is our policy to recruit applicants, with emphasis on selecting the best qualified person for the job. For this reason, the selection process will include, but is not limited to, testing on the requirements listed above and a background check.

We thank all applicants for their interest, however only those being considered for an interview will be contacted. No telephone calls, please.